The technical support on a final balance basis is a flexible service that allows companies to benefit from the intervention of our IT technicians for any type of emergency, from bug fixes to website updates, as well as regular changes and implementations.
Cod. 02081
€80
Price VAT excluded
Attention to detail
Objectives guaranteed
Timeliness guaranteed
Processing steps
The process will follow these steps:
The technical support team acquires the client's request, defining the details of the intervention and the type of service requested.
The technical support team sends a quotation for the service on a final balance basis and receives the written confirmation from the client.
The technical support team schedules the intervention based on its urgency and complexity.
The technical support team intervenes promptly to resolve the issue or complete the client's request as quickly as possible.
The technical support team sends a report outlining the key points of the intervention.
The client approves the report and confirms the resolution of the issue or the successful completion of the requested service.
The technical support team closes the service request, followed by the invoicing of the intervention.
Which benefits?
Get in touch with one of our
Sales contact
Feel free to contact us for any clarification you may need. You will have an account manager available who will be able to respond to all your needs.
Tel: +39 347 295 6281
Email: info@ois-agenzia.it
FAQ
Do you have any questions about this service?
Check out our FAQ!
It means that the service does not require any contract and is invoiced based on the time spent by technicians to resolve the issue. This means that companies pay only for the support they actually receive, without having to bear fixed or upfront costs.
Our technical team is composed of highly qualified professionals with extensive experience in the IT sector. We are fast and committed to always providing excellent support. If you need assistance, you can contact us during office hours at +39 045 5118547. In case of urgency, you can reach us at our emergency mobile number, +39 347 2956281.
The cost of emergency support is higher than on a final balance basis, as the emergency service involves intervention outside of office hours and on public holidays.
Below are the costs for emergency support:
Interventions outside of office hours: +30%
Interventions on public holidays: +50%
A base fee will be applied to this increased rate:
Interventions outside of office hours: 50 euros
Interventions on public holidays: 100 euros
If you need urgent assistance, don't hesitate to contact us at +39 347 2956281. We will be happy to help you resolve any issues.
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