The 30-hour technical support package is an ideal solution for companies that need reliable and cost-effective support compared to time-based interventions or the 10-hour package. The package includes the presence of a project manager, who can be directly contacted for any issues or requests, without the need to go through the technical support team. This allows for faster and more direct service, ensuring quicker problem resolution.
Cod. 02083
€1200
Price VAT excluded
Cost-effective service
Timeliness gua
Goal achievement guaranteed
Processing steps
The process will follow these steps:
Acquisition of the client’s request: definition of intervention details, defining the type of intervention
Check for the existence of a pay-per-use support package
Scheduling the intervention based on urgency and complexity
Start of the requested intervention and resolution of the issue or project
Sending a report covering the key points of the intervention
Confirmation of the successful resolution of the issue or the successful completion of the requested intervention
Closing the service request and updating the amount of hours available.
Which benefits?
Get in touch with one of our
Sales contact
Feel free to contact us for any clarification you may need. You will have an account manager available who will be able to respond to all your needs.
Tel: +39 347 295 6281
Email: info@ois-agenzia.it
FAQ
Do you have any questions about this service?
Check out our FAQ!
The 30-hour pay-per-use technical support package is an excellent solution for companies that need technical support for their website or other applications. The package does not have an expiration date, so it can be used until depleted over the years. The support hours can be used for any technical assistance activity, such as:
- Website updates or creation of new pages
- Data entry
- Training on the use of Big-box or other software
- Resolution of technical issues
The package is a great way to ensure your website or applications are always up-to-date and functioning correctly. It is also a cost-effective way to obtain technical support, as you don’t need to pay for each individual task.
If you are looking for a flexible and affordable technical support package, the 30-hour pay-per-use package is the perfect solution for you.
Here are some benefits of the 30-hour pay-per-use technical support package:
- No expiration date: The package has no expiration date, so you can use it until depleted over the years.
- Flexibility: The support hours can be used for any technical assistance activity, such as website updates or resolving technical issues.
- Cost-effectiveness: The package is a cost-effective way to obtain technical support, as you don’t need to pay for each individual task.
The importance of having a project manager available for clients who purchase the 30-hour package is essential to ensure high-quality technical support. The project manager will be a technician who knows the website or other applications used by the company inside and out, and will be able to respond promptly and accurately to the company’s requests.
Here are some of the advantages of having a project manager available:
- Fast response time: The project manager will be able to respond to your requests quickly, allowing you to resolve technical issues in a timely manner.
- Service quality: The project manager will be a qualified technician who knows the website or other applications used by the company thoroughly. This ensures high-quality technical support.
- Personalized support: The project manager will be able to provide tailored support based on your specific needs, allowing you to get the most out of your website or other applications used by the company.
The use of the support hours for data entry in a product catalog or e-commerce site is organized as follows:
- The client contacts the project manager and explains their needs.
- The project manager analyzes the client’s needs and proposes a work plan.
- The client approves the work plan, and the project manager begins the work.
- The project manager delivers the completed work to the client.
The support hours can be used for any data entry activity, such as:
- Adding new products to the catalog
- Updating product information
- Removing products from the catalog
- Correcting data errors
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